Respected Sir,
I am an owner of XOLO TABLET QC800 IMEI No. 911325900037200. I bought it on 24/05/2014 from a dealer of your company i.e. Bagga Communications, Palam New Delhi (Bill enclosed). From the first week of the purchase of the tab it started occurring lots of problem. It become dead anytime in between even it has full battery charge. At that time I was posted at Indo Pak Border at Ramgarh, Jaisalmer, Rajasthan..in Border Security Force. I was unable to use it properly since I have bought it because it always have problems..
When I came back to Delhi during the month of March’2015 we sent many mails to XOLO care but no proper solution was concluded. The xolo care replied time and again to visit the xolo service centre for solving a problem.
Therefore I have submitted the tab in your service centre located at Uttam Nagar, New Delhi on 16/03/2015 (copy enclosed).. They kept the tab with them for more than 10 days and called us on 27/03/2015 that the tab cannot be repaired. After this when we asked for some solution they said that they issued a DOA certificate No. 310001248162 ( Copy enclosed) to me and advised us that we can get our tab replaced with the another one of the same model or refund our total bill amount through dealer.
At that time we told them that we doesn’t have the box of the tab with us, they replied that it doesn’t matter you can still get your tab replaced or you will get refund bill amount. But when we went to the dealer the dealer refused to replace the tab without the box. When we again called to Mr. Sandeep (Owner of Service Centre Uttam Nagar New Delhi) he arranged a box on 28/03/2015.
Today on 28/03/15 when I visited to Bagga Communication Palam New Delhi with complete accessory of my above mentioned Tab. They said that they are unable to give a replacement of the same amount and agreed to give the product of xolo Rs. 6000/- and I denied as per guidelines of xolo service centre ..Suddenly I called to Mr Sandeep and passed the same information. Finally Mr. Sandeep gave us a option to give XOLO mobile Phone. Omega 5.0 from the dealer.. When I was taking Omega 5.0 model the Bagga Comn Palam, New Delhi denied and advised to wait till 30/03/2015.
Finally, I am in the opinion of the following :-
a) I paid Rs. 10100/- to purchase your tab. since purchase I am totally irritated with the tab.
b) I have been mentally tourchered by Xolo since last one month.
c) I spent more than Rs.5000/- to visit here and there, phone calling, mailing, discussing with all the staff of Xolo, Bagga Comn for getting the tab repair or replaced.
d) Since last one month I am feeling very week my health due to high BP.
e) I have loosing many of my works as I run before the repair/replace of the tab.
You left no option in front of me except going to legal authorities…..as well as to publish in all media for such type of service and defected product of XOLO sold to consumers..
We waiting your final reply till 30/03/2015…
thanks, regards..
from: Premchandra Singh, Ph No. 9868755869
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