XOLO CARE SERVICE IS VERY BAD

I HAVE GIVEN MY PHONE TO XOLO CARE ON 11 TH NOVEMBERE. 30 DAYS HAS GONE BUT STIL I AM NOT ABLE TO GET MY PHONE BACK..WHENEVER I CALL THEM THEY JUST TELL ME THE TWO THINGS 1-YOUR PHONE IS UNDER REPAIRING 2- WE CANT COMMIT TIME..MY PHONE IMEI NO:911254650583686 N DOCKET NO:803105357139