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Wrong information regarding Plans

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by

Ashish Vishwakarma
in

Hi,

i am writing this mail due to fed with the service of Airtel. i was holding my corporate C36 CUG 349 plan and due to some official work i had gone to other state(Maharashtra) so i had coverted it into Roaming free plan 99Rs. but again when i want to reactivating my prev CUG plan then Airtel peoples are saying that we are unable to process your request as you are already activate myPlan. The bill plan can be changed only to myPlan, if myPlan is already activate.

My question from you guys:-
Why you given such wrong information to customer, if i know about that i was not ready to activate it.

Please take some strict action on customer care executives, who sits in Airtel for Consumer helping not for flowing wrong information. I faced this issue second time which really very frustrated for me.

Thanks,
Ashish Vishwakarma
9717333984

Comments

4 responses to “Wrong information regarding Plans”

  1. airtel Avatar
    airtel

    Dear Mr. Vishwakarma,

    This is with reference to your post dated 05 Feb. 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd

  2. airtel Avatar
    airtel

    Dear Mr. Vishwakarma,

    This is with reference to your post dated 05 February 2015.

    We would like to acknowledge that we are working to address your concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at [email protected]

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]
    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd

  3. Avatar
    Anonymous

    Dear Mr. Vishwakarma,

    This is with reference to your post dated 05 Feb. 2015. We would like to confirm that we have shared the resolution details with you.

    Should you require further information, please feel free to write to us at [email protected]

    Regards,
    Saurav Ahlawat
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd

  4. airtelpresence Avatar
    airtelpresence

    Dear Mr. Vishwakarma,

    This is with reference to your post dated 05 Feb. 2015. We would like to confirm that we have shared the resolution details with you.

    Should you require further information, please feel free to write to us at [email protected]

    Regards,
    Saurav Ahlawat
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd

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