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wrong information provided by tata docomo representatives

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by

AdminPost
in ,

Location/place: bangalore

Name of company/service: tata indicom

I am using tata docomo 3g stick services(7204606855).For some time i had not used the services(5mnths) so, On “aug 9th” i called 2 times to tata docomo regarding my connection both of the representatives told my connection is still active and i can go ahead with recharge. I recharged for 1200rs. my connection was working for 4 days suddenly it stopped working, now they saying my sim is permanently deactivated. I have recharged my account only after conforming with the tata docomo representatives.
there was also a system error tkat my broadband worked and now stopped
plz help me in this matter sir.

shashank(9620080410)

Comments

2 responses to “wrong information provided by tata docomo representatives”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

  2. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Customer,

    We would like to inform you that as per our records we found that your number is permanently disconencted due to non usage of less than Rs.100 in six months.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

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