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wrong delivery and further negligence for the same

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by

amitadak2014
in

I have ordered a item (Coal Black Bag ,Belt & Wallet Gift Set For Men) from “SNAPDEAL.COM” on 15th August 2014. They sent me the wrong product on 21st August 2014. So, I complained against it to them and they picked the wrong product. But again they sent me the same wrong product to me on 1st September 2014. So, I again complained them about the wrong delivery by email. They have asked for the images of the wrong product. I sent the images to them within 1 hour. But since then, I haven’t got any response from them, though I have mailed them several times after that. So, I want to register a complain against them. Kindly advise me regarding this. Looking for a positive reply from your side as early as possible.

Thanking you in anticipation.

Comments

2 responses to “wrong delivery and further negligence for the same”

  1. Snapdeal Avatar
    Snapdeal

    Dear Amitadak,

    We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [email protected], mentioning your order ID in the subject line of the mail.

    Thank you for cooperating.

    Regards,
    Snapdeal Online Team

  2. Snapdeal Avatar
    Snapdeal

    Dear Amitadak,

    Further intimation on your concerns highlighted earlier and information about your contact details are awaited from you, please let us know if we can be of any further assistance. You can contact us on [email protected].

    Regards,
    Snapdeal Online Team

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