wrong delivery

Location/place: modinagar,ghaziabad

Name of company/service: aramax

i ordered a Samsung Battery For Galaxy Y S5360 i509 1200 mAh EB454357VU from tradus.com and the seller kelpuj_traders shipped my parcel via aramax courier and the tracking id of my parcel was 4750316723.
my parcel was shipped on 13th april 2013.after a waiting period of 5 days i called their customer care on 18th april 2013 to inquire about the delivery of my product.
they told me it would be delivered today only but i did not received any parcel.
the same thing happened on 19th april 2013.
on 20th april 2013 they showed the status of my shipment as delivered when i didn’t receive any shipment from them.
on complaining to them they just noted my complaint and told me they will conduct an investigation but no action has been taken.
i am thinking of taking legal action against them if they do not take proper action.
details of my shipment are as follows
Shipping Address From
Kelpuj Traders, No:12, Lakshmi Complex, 1st floor, Athipattan Street, Mount Road, Chennai 600 002. Tamilnadu ,chennai,tamilnadu
Shipping Address to
divya prateek
a-36,madanpura,near oil mill gate.modinagar
ghaziabad , 201204
Uttar Pradesh , India
Mobile: 9808271053


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