Location/place: New delhi
Name of company/service: Aircel
Hello sir,
This is Shiju francis my no. 8802595820, this to inform you against aircel (slow process) and aircel customer care agent who talked in a irrespect manner, interupting, and even use the hindi word of ‘bokho’ and after that disconected my call without any rectification… I talked to the girl around 11am on 15/09/2013 and sorry i dont remember her name. The problem for which i called is for wrong blance deduction. On 15/09/13 at sharp 12.05am(i sured becoz i am watching nws channel) i dialled *122# for activating internet plan of rs17 where i cn get unlimited internet for 3 days. Bt it was nt activated at that time and getting a msg of ‘requested not complete’ so i done again at least 4 times getting same msg i thought may b there was some technical issue so i decided to try at morning at that time my blance was 171rs even at that time my blance was nt dedected too. Bt next morning when i wokeup around 10.30am and i checked my blance it brought down to 103rs. And i dailed 198 and a girl pick my call, i already mention abt her how she talked to me and second time when i dialled Mr Pramod assist me in a nys manner and given the information that your blance was deducted for attempting 4 times for activating 17rs, including the time such as 12:13, 12:16, 12:22 and 4th 1 detail not updated. He cnt able to refund my blance may b he was bounded in company rules and regulation. Sir i am using aircel for morethan 3 years even i have one more no. becoz i love the plans of aircel and i knw how to operate my mobile too. Most of the time i use to activate through my cell. And i know by activating 4 times i am nt getting any extra validity. If there is slow technical process in aircel then why should i need to pay for it. Please check the call recodings with CCE and please rectify this problem. I am sure i will get right solution from senior.
Contact no. and blance deducted no. too : 8802595820
Regards
Shiju francis
Leave a Reply