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Wrong balance added in credit card statement

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by

consumer
in

Dear Sir,
I am using a credit card of HDFC bank. In July month Statement they added a false transaction of Rs. 472.98 at MOPS-SBC-CR-CARD-G MUMBA.
Now when I said that this transaction is not done by me they are refusing it.
They are also not providing the transaction details. When I investigate about transaction it was done at Passport/Visa Office but I have never done this.
They are also not refunding the money for said false transaction.
Please help me to get transaction details/refund of money.
When I check the online consumer complaints there are many complaints regarding this transaction. This is totally fault by bank.

Details are below:-

Name:- Ashish Kumar Gupta
Mobile:- 8877887707
Email:- [email protected]
Bank:- HDFC
Account Number:- 16491050012739

Comments

One response to “Wrong balance added in credit card statement”

  1. Avatar
    Anonymous

    Dear Customer,

    We have reviewed your comments expressed and request you to send the duly filled and signed dispute form to [email protected] and we shall assist you.

    -Anay
    HDFC Bank Customer Assistance

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