worst management.sick peoples

my sister purchased a bag from stelatoes Rajouri garden shop new Delhi.the belt of the bag got apart from the bag on next day.We returned it to the shop for repairing.they accepted with the commitment to repair it in 10 days but on the 15th day the bag was not repaired.On asking about that they started yelling and they harassed us not only verbally,PHYSICALLY also.the whole staff was gathered to beat us.I just want to know what can I do in this matter?Please let me know

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