wihout proer information about tarif they activated the plan

Location/place: punjab hoshiar pur

Name of company/service: idea

sir i am using . 9781422911 post paid with monthly rentl 250 one day idea cu care offi er call me and tell about a plan wihout rentel and i asked some question for massave purpose and he sutisfied me and i agree for
plan he activated other plan
i faced this kind of problem two three time kindly help me