cheating with clients

Location/place: vadodara

Name of company/service: flipcart online shopping web site

Dear Sir/ Madam

I kalptesh khatri Rec: 27, govindrao park, out side panigate, vadodara, gujrat, working at legend industries, vatva, ahmedabad, i was booked my order for mobile LAVA IRIS 405, to FLIPCART PORTAL they send me difective piece, and when we complained they ask me for replacement, but since last 1 week they are not diliver my shipment and when to diliver mobile and collect cash, they found my address, but when they have to replace mobile they didnt find my address, and in his logistic co ECARt His tracking details show me my address is incomplete so they are cheat with me and other clients like that