Location/place: New Delhi
Name of company/service: IRCTC Ltd
I booked a tkt (PNR 2449094929) for self & wife (Laxmi Gupta) from New Delhi to Saharanpur by 14681 NDLS-JUC Express for 11 July 13 with status WL/33 & 34. In the chart, I found that only my ticket is not confirmed while all the other WL tkts were confirmed (WL/01 t0 WL/32 and WL/35 & above). On contacting customer care they could not give any reason for skipping my ticket. They just said that WL tickets are confirmed in automated manner. They also did not refund my full money. They refunded only 490/- instead of Rs. 582.47 deducted from me at the time of booking. Can they charge any amount for a service they did not provide me. I was also made to suffer for none of my fault, because I had to travel in general class with my ailing wife. Plz do something for proper redressal of my complain.
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