Voltas AC compaint

Location/place: Faridabad

Name of company/service: Voltas AC

Hi there,

Due to the problem mentioned below. My inverter & My computer is burnt & it’s a huge loss & still the compaint is not resulved. i wrote to all the area managers & directors of Voltas by taking their email IDs from their website but no reply is received till now since 9 days.

Please look into the matter & get my issue resolved & please tell me who will pay for the loss & what should i do to recover from this loss.

Thanks & Regards,
Pramod Kumar
[email protected]

—– Forwarded Message —–
From: Pramod Kumar
To: “[email protected]” ; “[email protected]” ; “[email protected]” ; “[email protected]” ; “[email protected]
Cc: “[email protected]” ; Voltas
Sent: Saturday, June 2, 2012 5:37 PM
Subject: Fw: Warranty / Service Request::CUSTOMER REVERT

Hi there,

Please take the Voltas Windows AC with Serial No. 4011013A12A005292 purchased on 4th April 2012 as this AC has the problem from the first day & now i am fed up. Please take the AC & return the amount back as i don’t want to use Voltas product any more as this is my first and worst exp with voltas. I compaint about the problem on 29th May 2012 & still there is no progress on the same.

Please revert back to me & let me know what details you need to take your voltas product back.

Thanks & Regards,
Pramod Kumar

—– Forwarded Message —–
From: Voltas
To: Pramod Kumar
Sent: Saturday, June 2, 2012 10:59 AM
Subject: Warranty / Service Request::CUSTOMER REVERT

Dear Sir,,

Thank You for Contacting Voltas. We regret for the inconvenience caused to you.

It’s our endeavor to assist customers in best possible way always. We have forwarded your concern/request to the relevant team and same will be addressed at the earliest.

Appreciate your patience and support in this regards.

Voltas Team
Please feel free to call us on 1800 425 45555, 1800266 4555 or SMS to 56677. Our Customer Care Executive will be glad to assist you. You can also write to us on [email protected]
Please visit our website [url=http://www.voltasac.com]TATA VOLTAS[/url] for more information.

From: Pramod Kumar [mailto:[email protected]]
Sent: Saturday, June 02, 2012 8:08 AM
To: Voltas; Voltas
Subject: Warranty / Service Request::


Customer Name: Pramod Kumar
Customer Address: H.No.-572P, Sector-21D Faridabad-121001
Postal Code: 121001
Contact No: 9953683634
E-mail: [email protected]
Model Description: Voltas Air Conditioner 1.5 Ton Window Vertis Xitc
Date of Purchase: 04/04/2012
Serial No: 4011013A12A005292
Nature of Problem: Hi there, i am waiting for your technician since 4 days but no response. infact i called voltas 4-5 times they every time says technician will visit today for sure. Please refer chain mail below & let me know what i need to do if i need to return the AC to Voltas. I am not happy with our service. Please take your AC & refudn my amount. i will prefer Career or General as they have best services for customers. Thanks Pramod 9953683634 Thanks & Regards, Pramod Kumar From: Voltas To: Pramod Kumar Sent: Tuesday, May 29, 2012 1:03 PM Subject: Warranty / Service Request::Customer Revert Dear sir, Thank you for contacting Voltas. We are really very sorry for the inconvenience caused to you. We have logged a complaint for the same, complaint number 12MY2903199. Sir, the call will be attended within 24 hrs however due to heavy work load , it might get little delayed. But we will definitely try to resolve it at the earliest. Please feel free to contact us Regards, Niranjan Voltas Team Customer Care (24×7) – 1800 425 4555 ,1800 266 4555 or SMS to 56677 From: Pramod Kumar [mailto:[email protected]] Sent: Tuesday, May 29, 2012 9:45 AM To: Voltas; Voltas Subject: Warranty / Service Request:: Details Customer Name: Pramod Kumar Customer Address: H.No.-572P, Sector-21D Faridabad Postal Code: 121001 Contact No: 9953683634 E-mail: [email protected] Model Description: Voltas Windows AC 1.5 Tons Date of Purchase: 04/04/2012 Serial No: 4011013A12A005292 Nature of Problem: Whenever i switch on the main power current flows in all other switches (Plugs) automatically even though other switches (Plugs) are turned off & even in AC body current is flowing. Thanks Voltasac Team

Voltasac Team


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4 responses to “Voltas AC compaint”

  1. V.D.Sharma Avatar

    Dear Sir,
    This has reference to complaint lodged at your centralize complaint center vide complaint no. 12JU1402703 pertaining to my split A.C Voltas Elite G purchased through your Dealer Guru Ji Electronics.
    I am putting up following Feed backs pertaining to above complaint:
    • Your Executive has not given me any specific date and time for attending the said complaint. It is a normal practice followed by other products service centers. As receiving a complaint is a matter of shame for a company of Tata group and on the top of it the behavior of your executives was something not acceptable.
    • Your service representative has called on us after two days and after examining the faulty Compressor of split A/C, I was informed for replacement of Stabilizer of lower range so as at even lower voltage the compressor may get appropriate output voltage to run it smoothly.
    • The stabilizer is replaced which is in the range of 145-280 Volts of Bluebird Make. A similar stabilizer is working perfectly all right on my other A/C of carrier make. The replacement of stabilizer has not served any purpose as compressor is behaving in the same manner.
    • It will be advisable that some senior and competent Service engineer may please be sent this time to avoid further inconvenience to me as being a senior citizen both me and my wife are facing lot of problem without A/C.
    • It will not be out of place to mention that in case of any problem in the compressor I stand entitled for the refund of Rs. 400/- already paid by me to your service engineer on his above said visit since compressor is under warranty.

    Thanking you

    With warm regards


  2. Santosh Kumar Asthana Avatar
    Santosh Kumar Asthana

    Please let me know the utility of this portal, will consumer foroum take any action against such problems/complentes?


  3. Ranjeet Singh Avatar
    Ranjeet Singh

    Water is coming from the ac

  4. Voltas ac ki service bahut hi bekar hai aur ye cooling me problem bhi karne lagte hai ap socha samajha kar lijiyega boltas ac
    Maine 1 month pahale complain krvae thi abhi tak koe nahi aya hai please ap sabhi log soch samajha kar lijiye voltas ke product

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