Location/place: New Delhi
Name of company/service: House Wife
Long ago I filed a complaint and still have no resolution. I never used to read my bills, however one fine day out of curiosity I was reading the bill and found that I am being charged Rs.1366.67 of my Internet (Which I never Used Vodafone Live)usage (Clearly explained to Vodafone executive ). This all was happening because of their poor Services . When I logged a complaint with the CallCenter, they replied to me with the following SMS:
I truly believe that the above SMS was not a valid reason for not resolving my problem because I am using 3/4 other internet services like tata Indicom, Spectranet etc.. When I called up the CallCenter again stating the same, they refused to help me and hung up the call on me which is quite a usual practice being carried by Vodafone India. I called up again and had the same bitter experience, however this time he did not hang up but kept me on mute/hold and left me on the line to die of his torture.
Are we paying to Vodafone to get tortured or insulted (which was done several times by the Vodafone call center reps and executives while visiting yr service centre also).
I’ve wrote several mails to vodafone to get the resolution of my problem and when I had no resolution, I stopped the payments (1366.67- INR). I asked them to provide me the resolution and take their money, that was like help me to help you request.
When I asked for help they put recording on my phone , assuming that as the resolution to the problem I guess.
I promised Vodafone that I’ll make a next payment once you remove this amount from my bill.
No matter how many times i call, how many times i visit their store for help and or write emails for help, nobody ever did a follow-up except some exceptions which are very rare at Vodafone.
I wrote several mails even to the higher authorities of Vodafone (Nodal Officer, Appellate Officer etc) and had no proper resolution.
Is this what we should expect from Vodafone India, they do not want to give you resolution and or service but would want to take their money by hook or crook.
If I could not recd yr reply or you remove this amount from my bill or any of your reprenstative call me again I call the Police and also complaining in Consumer Court.and I am not going to pay this amount and am board to Airtel or some else.
Please help me to file a complaint against Vodafone India for all the sufferings I’ve gone through.
I don’t want to payout my hard earned money for getting a torture from Vodafone.
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