Vodafone Postpaid

Dear Sir/Madam,

Complaint No. – 1584386466

I am Santhosh Raj R (Shantosh Raj R as per bill), I bought four postpaid connection from Vodafone Service Provider for my family that billing cycle is 21st – 2oth of every month. On that, i have activated the GPRS 99 Corp plan for these no’s (9962238909, 9962238908, and 9962238907). We have been using GPRS99 facility from 21st May 2013 onwards.
In the mean time my brother not interested to use GPRS service, for that i have drafted a mail to [email protected] on 23rd August 2013 @3.19 PM to de-activate the GPRS99 for 9962238909. Without SMS notification they have de-activated the GPRS service.
Bill Break-up for GPRS:
GPRS (Usage in KB) Usage Charges
(in KB) (Rs.)
24/08/13 VF Mobile Connect 197100 1971
25/08/13 VF Mobile Connect 41930 419.1
Total 2390.1

We have been wrongly billed on 24th August 2013, due to delay in communication. The total payment of Rs. 3024.38 has been paid through HDFC Credit Card Smart Pay on 29th September 2013.
For this wrong bill all my efforts ( Called the customer care on 23rd September, 2013 and spoken with Jemisa from retention team for more than an hour same has been repeated for more than 4 days )
I’m ready to produce all the necessary evidences as and when require for these smooth completion.
Taking all my efforts and misery into concern, I request you to waiver Rs 1971.00 (24th August 2013 Charges).
Request you to compensate for all the precious time wasted and the pains that I have taken.
Problem which I faced,
1. No proper notification for the de-activation (SMS not received after the de-activation)
2. Miscommunication on GPRS plan (Not intimated that the whole month rent will be taken once de-activation is done)
3. Actual de-activation mail received on 24th August 2013 @ 5.30pm, but the de-activation happened on 24th August 2013 morning itself.
4. Wrong information given by the Customer care regarding the de-activation ( It was said de-activation by mail will take 2days, so unknowingly we have used the GPRS)
Note: Please find the below mail conversation regarding this
———- Forwarded message ———-
From:
Date: 24-Aug-2013 5:32 PM
Subject: Re: GPRS99 Plan De-Activation
To:
Cc:
Dear Mr. Shantosh Raj R,

Thank you for your e-mail dated 23-08-2013 regarding 2G deactivation of your Vodafone mobile number 9962238909.

With regard to your request, we would like to inform you that, GPRS 2GB VMC @ Rs.99 pack has been deactivated with effect from 24-08-2013
for your mobile number.

Further, we would like to inform you that, the rental and discount will be calculated on non pro-rata basis.

Also, we would like to inform you that, default GPRS service (Zero rentals) will remain active on your Vodafone connection for which you will be
charged 10paise/10KB of data usage.

Kindly find the docket number 1573318222 for your reference.

In case you need further assistance, please do call or email us. We will do our best to help you.

Happy to help,
Varsha Pawar

Corp Care
Contact numbers
Vodafone Care : 111 or +91-9884098840
For Complaints/Requests : 198 (toll free)
Fax number : +91-9884012345
E-mail : [email protected]
Website : www.vodafone.in

On 8/23/2013 3:19 PM; From: [email protected]; To: [email protected]; ; ?CC: ; Subject: GPRS99 Plan De-Activation;
Hi team,
Please De-Activate the GPRS99 PLAN for one of my no. 9962238909.
Thanks,
Santhosh Raj R