Vodafone November month bill is completly wrong

Hello,

I use Vodafone no ( Relationship No # 464180000100213), I have got November month bill Rs. 914 in which they have charged me Rs. 477(as usage) for downloads which I have not done & in monthly charges they have added “MI_CAP_850_30d_R_PROMO_3G Rs. 850 (not sure what is the plan, they say its discount mentioned there) the bill is totally confusing and I had called up customer care, executive said that his manager will call me and he will raise a ticket for this.. but there was no call and no ticket raised.

Regards,
Dinesh


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