Vodafone makes profit of 90 days MNP rule

Location/place: Mumbai

Name of company/service: Vodafone

I opted for a corporate plan of rs 699 in pune location of vodafone.
And then changes my service provider from TATA Docomo to vodafone under confirmation from vodafone store VASHI that you can get that plan by mailing to [email protected]
But after MNP, they told that your number is of mumbai and you opt for pune plan it is not possible.
Then I told them if this was the case then you have to tell me earlier so that I can choose another operator.

Now they gave me two option —

1. remain with us 90 days and then changes the service provider. — They dont take care of customer. I went from pune to mumbai to opt for that plan and for MNP but they treat customer very bad.
It is their fault and they say that we are sorry for our miscommunication and we cant do anything.
If it is their fault, then Why I have pay for their miscommunication. ebery day I have to spend more than 1 hour in customer care and they pay also 50 paise charge for 3 minutes.
Why always customer has to suffer even if the mistake is not done by him.
why always customer has to sacrifice for the plan given by this service provider.

2 2nd option they gave to me to buy a new connection.
I already said them if I have to get a new connection then why I went from pune to mumbai for the MNP.
I told them I use this number from last 2.5 years and I want to be with number and if I opt for new connection then I have to buy a new phone.
But they can’t understand the customer problem.

Please Can you take care of this and take action against them.


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