Iinappropriate Customer Service

Location/place: Chandigarh

Name of company/service: Samsung

hi
i have buyed a Samsung AC (RR18FC2uppid401010 ) on Sunday. As the Sumsung service provider was saying to fully install this System till Monday . But today is Thursday and till now my AC is not installed properly. Everyday samsung care support says you complaint is forward on priority bases but i doesn’t know what type of priority they are providing . I think they have given me a defective peace of AC. So please tell me what we have to do further .
Thanks


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