Location/place: Mumbai
Name of company/service: vodafone
I activated a plan for std calling on vodafone, They deducted rupees 37 from my account on January 12, and sent me a confirmation message that says all my std calls will now be 30p/min and still I am being charged rupees 1.50 /min for my call and every time I call they say it will be done in 24 hours but they dont do anything. please tell me how can I file a case against them. This is now also causing emotional stress being on hold for 30 mins at a stretch with their customer care and they just disconnect the calls in the middle.
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