I am a Vodafone Customer in HYDERABAD using 2G data plan.
Vodafone has charged me Rs 49/- for downloading dnld_shotformats_99valuepack_49-shotformat for downloading a stuff which I had never downloaded.When I called their Customer Forum for explaination they had no proper explaination.
Vodafone Deduction of RS.49 for shot format service
Comments
6 responses to “Vodafone Deduction of RS.49 for shot format service”
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Hi Mohammed Abdul Jabbar,
Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/UcakWI
Regards,
Vodafone -
Yesterday (06-Sep-14) at 6 o clock my ac got deducted by Rs.99 for some SHOT FORMAT download which I never did. This unnecessary deductions lead to huge frustration to me and Im thinking to MNP. By doing this u guys are losing your customers. I want my money back in any case
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Hi Pratik,
Request you to share your current and alternate contact numbers in the following link so that we can address your concerns better. http://bit.ly/YsjSzN
Regards,
Vodafone India -
Today 6 pm Rs 49 was also deducted from my account, without any reasons!! On checking my last deductions I found this reason: DNLD-WWAP_DLS0049_PPU_KIN01467053
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On 9th Sep,, i was charge for Rs 49 for DNLD-WWAP_DLS0049_PPU_KIN01467053 which i never accessed, on raising the concern one of your representative inform me that this was due to i downloaded the above via internet which i never accessed, This unnecessary deductions lead to frustration to me, I hereby request to refund my money. i dont understand why there was no prompt message from vodafone that there will be deduction before automatically starting the downloading process… very disappointing…
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With in last few months, Vodafone has deducted multiple sum of INR 49 from my account. Every time I has to write email to customer care and explain my case.
They would accept my proofs and would refund money, but the process has not stopped. For the 3rd time in this month 49 rupees were deducted from my account,I had raised the complaint for the earlier two when the third 49 was deducted. I am really tired of following up and explaining my case to them again and again.
I have got the entire history of conversations.What is happening with vodafone? This is really annoying, I feel cheated on loosing this money.
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