Dear Sir,
My name is Saurabh Shah and regardind 8693861979.
I am facing the billing issue frequently. below are the communication mails. kindly take the strict action on Vodafonefor the same.
>
> As per telephonic discussion with Mr. Mahesh(Zonal
> Officer), as Mahesh informed me that pay fully
> settlement amount Rs 2600 /- and after paying said
> amount, no any hidden charges,Outstanding amount will be
> remain, this would be final amount as well as Vodafone
> is giving waiver of around 3700 Rs on your no.
> 8693861979 and after this your connection would be
> activate within 48 Hours so i have paid 2600 on
> 14.Jan.2014. but still my connection is deactivated from
> your end.
>
> As discussed 13.JAN.2014, you did not send me any settlement
> mail and reference No. as you promised.
> .
> Your customer care executive does not know what was the
> picture of behind this so they are helpless. I am fully
> stuck.
>
> Requesting you to that pl resolve this issue at earliest and
> take this call on priority.
>
> Awaiting your prompt and positive response.
>
> Thanks,
>
> Saurabh Shah
> — On Wed, 14/1/15, Saurabh Shah
> wrote:
>
> > From: Saurabh Shah
> > Subject: Vodafone payment confirmation
> > To: [email protected]
> > Date: Wednesday, 14 January, 2015, 10:42 AM
> > Dear Mahesh,
> >
> > As discussed earlier, kindly find the attached doc and
> pl do
> > the needful.
> >
> > Thanks,
> > Saurabh Shah
>
> FYI
>
> — On Sat, 3/1/15, Saurabh Shah
> wrote:
>
> > From: Saurabh Shah
> > Subject: Re: O/s. Amount due & payable to Vodafone
> India Limited.
> > To: “Harish Gore”
> > Date: Saturday, 3 January, 2015, 9:32 AM
> > Date: 3rd January,
> > 2015
> >
> > To,
> > Mr. Harish Gore
> > Advocate, High
> > Court
> >
> >
> > Re:
> > Your email dated 17/12/2014 on
> behalf of your Client
> > Vodafone bearing ref no.
> > VIL-60E\Dec-04-12\HG\Sec_m\P\1506.
> >
> >
> > 1. I, Mr. Saurav Kumar
> > Shah, is in receipt of a mail dated 17th December 2014
> sent
> > by you via email to which I wish to reply as under.
> >
> > 2. At the outset I deny
> > each and every allegation, contention and issues made
> by
> > your client in the captioned letter which is contrary
> to
> > and/or inconsistent with records.
> >
> > 3. At the further outset, I say that true
> > and correct facts have not been disclosed to you by
> your
> > client, while instructing you to issue the mail under
> reply.
> > Before dealing with the contentions, statements and
> > allegations in your notice under reply, our client
> would
> > like to place on record the relevant facts:
> >
> > a) I had opted for your
> > client’s service on Year 2013 and submitted
> requisite
> > documents as and when demanded by your client. Upon
> > deliberate perusal of all the requisite documents,
> your
> > client issued me the no. being Vodafone No. 8693861979
> which
> > was registered on my name.
> > b) At the
> > time of availing your client services, I was
> represented
> > various plans for data usage and upon due thought I
> chose to
> > opt for a corporate plan of Rs. 375/- whereby I was
> offered
> > 1 GB 3G data unlimited (1000 capping 65 kbps after 1
> GB).
> >
> > c) Upon confirmation from your client
> > I started to use the services offered by your client at
> my
> > preferred plan.
> > d) Everything was
> > alright until 31.07.2014 when I was in roaming, I
> received a
> > message from your client that stating “Your credit
> limit
> > is over”. To my shock and surprise, I had a limit of
> 2200
> > and by no stretch of imagination the same would have
> got
> > over.
> > e) In order to clear the cloud
> > in air, I called your client’s customer care on the
> same
> > day enquiring about the details of the bill and meaning
> of
> > the aforesaid message. To this, your client’s
> customer
> > care services informed me that “please increase your
> > credit limit otherwise your services will interrupt”
> and
> > it was also informed me that the charges as shown are
> > outstanding charges and when the final bill will be
> > generated, the amount shall revised as per my current
> plan.
> > The recording of my conversation with your client shall
> be
> > in your possession.
> > f) Upon
> > representation by your clients’ customer care and
> > considering the fact that I was out of station, I opted
> to
> > increase my credit limit to 4 times in order to avail
> > uninterrupted services.
> > g) To my
> > utter surprise and dismay, I was in receipt of the bill
> for
> > the period as aforesaid whereby I was demanded payment
> of
> > Rs. 6419.37/- (Rupees six thousand four hundred
> > nineteen ) which was allegedly
> calculated as
> > per my current plan. Upon verification of the bill I
> came to
> > know that the calculation of bill was not as per my
> current
> > plan.
> > h) Immediately, I contacted
> > your clients’ customer care seeking clarification for
> the
> > amount charged under aforesaid bill to which I was
> given
> > evasive replies. To bring it on record and notice of
> your
> > client, I wrote an email dated 7th October 2014
> seeking
> > clarification and correction of aforesaid bill which
> was
> > duly acknowledged by your client on 10th October 2014.
> Scan
> > copy of the printout of the mail is attached hereto.
> > i) Your client replied to my email which
> > was nothing but a standard format sent to gullible
> customer
> > stating that the amount charged are correct which
> prima
> > facie is wrong because, first, you have not verified
> the
> > outstanding charges which is quite evident from your
> > standard mail and secondly, no reason or justification
> of
> > such charges was shared with me.
> > j)
> > Dissatisfied with answer by your client, I once again
> wrote
> > an email dated 13th October 2014 requesting for
> correction
> > of bill enabling me to settling all outstanding. Once
> again,
> > your client replied to my email vide their response
> dated
> > 13th October 2014 sending that fixed formatted reply.
> > k) On 30th October 2014, I once again
> > wrote an email to your client seeking correction of
> > aforesaid bill as per my then current plan applicable
> at
> > that time. Nothing fell on the deaf ears of your client
> and
> > your client deliberately failed to provide any
> justification
> > for charges unjustifiably levied upon me in order to
> make
> > money on the basis of charging of interest.
> > l) Despite my repeated request your
> > client has deliberately failed to take note of my
> issues and
> > charges wrongly put before me which is not only amounts
> to
> > breach of trust but also tantamount to cheating on the
> basis
> > of wrong information supplied to me.
> > m) It is quite incomprehensible to note
> > that by what stretch of imagination, if my credit limit
> is
> > Rs.2200/- , I can be charged an amount of Rs. 6419.37/-
> .
> > The ground of increase of credit limit can be no ground
> of
> > such a huge amount of charges as the same was done on
> the
> > basis of misrepresentation by your client’s customer
> care
> > stating that at the stage of final bill, my usage shall
> be
> > calculated as per my plan. Which of course didn’t
> happen
> > in instant case.
> > 4. The aforesaid
> > sequence of events clearly indicates that the demand
> for
> > payment was made by your clients upon making false
> promises
> > as true and correct facts were not disclosed to me. Has
> this
> > been a case of true disclosure, I would have never
> opted for
> > such services.
> > 5. Needless
> > to say, by very fact that your client has
> misrepresented to
> > me and the calculation of bill is on wrong footing,
> your
> > client is not entitled to any relief whatsoever as
> regards
> > payment but also the same is merely an afterthought.
> > 6. Lastly, the charges demanded by your
> > client are malafide and is not entitled to amount of
> Rs.
> > 6419.37/- which is clearly an exorbitant amount reached
> by
> > misrepresentation. I am ready and willing to pay the
> amount
> > or charges arrived by calculation on the basis of my
> then
> > current plan and your client is not entitled to any
> other
> > reliefs whatsoever including but not limited to
> interest
> > component. In spite of the aforesaid, if your client
> > proceeds with any ill advised action, the same will be
> > defended by me at your clients risk as to cost and
> > consequence thereof which please note.
> >
> > Yours truly,
> >
> >
> > Saurav Kumar Shah
> >
> >
> >
> ——————————————————————————————————————————————————-
> > ——————————————–
> > On Sat, 20/12/14, Harish Gore
> > wrote:
> >
> > Subject: O/s. Amount due
> > & payable to Vodafone India Limited.
> >
> > To: [email protected]
> > Date: Saturday, 20 December, 2014, 3:58 AM
> >
> >
> >
> > Ref.No.VIL-60E\Dec-04-14\HG\Sec_m\P\1506
> >
> > Date: 17/12/2014
> > To,
> > Mr.
> > Saurabh Kumar Shah
> > OBEROI REALTY LTD
> > COMMERZ 3RD FLR INTER NATIONAL BUSINESS
> > Park Oberoi Garden City
> >
> > WESTERN EXPRES HIGHWAY GOREGAON EAST
> > MUMBAI
> > – 400063
> >
> > Dear Sir /
> > Madam,
> >
> > Sub: Outstanding
> > amount due and payable by you to Vodafone
> >
> > India Limited
> > under Vodafone Relationship
> > No. 8.11570324.00.00.100431,
> > Vodafone
> > No.
> > 8693861979.
> >
> > Under instructions from my client i.e.
> > Vodafone India
> > Limited – CIN
> > No.U32200MH1992PLC1198108 (Formerly known as
> > Vodafone Essar
> > Limited), I
> >
> > address you as under:
> >
> >
> > 1. My client is Cellular Mobile Telephony
> > Service provider in the city
> >
> > of Mumbai, having its office at 86\92, 2nd floor,
> Skyline
> > Icon, Andheri
> > Kurla Road,
> > Marol Naka, Andheri (East), Mumbai- 400059. It
> > is stated that
> > that in the
> > normal course of its business, as per your
> >
> > request and
> > representations and on
> > execution of the requisite documents
> > by
> > you, my
> > client has rendered telecom
> > services (“Services”);
> >
> >
> > 2. My client state that you have
> > duly
> > availed of the aforesaid
> > Services. In consideration of the Services
> > availed by you,
> > my client
> >
> > furnished bill/s to you with a request to make payment
> > thereof within the
> > stipulated
> > period.
> >
> > 3. Inspite
> > of repeated requests and
> > reminders from
> > time to time, you
> > have intentionally
> > delayed and defaulted in clearing the
> > dues.
> > My client
> > state that as on 17/12/2014 a sum
> > of Rs.6419.37 is due
> > and recoverable
> > from
> > you together with accrued interest
> > thereon @ 18% p.a. from
> > the respective
> > due date till the full and final payments.
> >
> > 4. My Client is
> > inclined to initiate
> > necessary legal
> > action/s against
> > you to recover the
> > aforesaid dues and therefore I would like
> >
> > to extend this
> > opportunity for you to clear
> > your dues within 7 days of the
> > receipt of
> > this
> > notice before our initiating any legal
> > action/s.
> >
> >
> > 5. In case you fail to clear the dues
> >
> > along with the interest @ 18% pa
> > thereupon,
> > we shall be constrained to initiate appropriate
> > legal action
> > against you,
> > entirely at your risk as to cost and
> >
> > consequences, which you
> > may please note.
> >
>
> >
> >
> > Without Prejudice, if you are
> > willing to make the aforesaid
> > payment,
> > within
> > the stipulated time, you are
> > requested to contact Sandesh
> > Karjavkar
> > on
> > 9167521770 or 022-249202621 or Suraj
> > Lakkam on 8879456031
> > between 9:30 am to
> > 6:30 pm from Monday to Saturday. You can make
> > the payment by
> > Cash / Cheque
> > (Payable only at Mumbai) favouring Vodafone
> > Relationship
> > No.
> >
> > 8.11570324.00.00.100431 at any Vodafone Store or Mini
> > store
> > in Mumbai. For
> > your
> > convenience the three nearest Vodafone Stores where
> you
> > can pay are
> > mentioned below.
> > Kindly SMS the payment details on any of
> >
> > the above
> > mentioned numbers. In case you
> > have already paid the
> > aforesaid amount,
> > before receipt of this notice, please ignore
> > this notice.
> >
> > Lakha
> > Building,BJ Patel Road,Nxt to SNDT College,Malad West,
> > Mumbai-400 064
> >
> > Raichuria House, Shop No 1/2, Opp Dwarka
> > Hotel,Next to Om
> > Jewellers,
> > Borivali West,Mumbai 400092
> >
> >
> > Shop No 7/8/9/10, N G Estate Chs, Opp Sai
> > Petrol Pump, Mira
> > Bhyander Road,
> > Bhyander, Thane 401104
> >
> >
> > Yours Faithfully
> >
> >
> >
> > Harish Gore
>
> >
> > Advocate, High Court
> >
> >
>
> Dear Vodafone.
>
> I would inform you to that i have 375 rs corporate plan on
> my no. 8693861979 and in this plan i got 1gb 3g data
> unlimited (1000 capping 65 kbps after 1 gb )
>
> Requesting you that, kindly regenerate my bill again because
> of some technically issue in this as mentioned on previous
> mail.
>
> as you knew, when i was in roaming. I was getting these
> message that “Your credit limit is over” then i called up to
> your customer care executive for the same and they said that
> they don’t know why i have been charged and they were not
> able to find out .
>
> they informed me that “Please increase your credit limit
> otherwise your service will interrupt” and this is the
> outstanding charges so when your bill will be generated that
> time it would be generate accordingly as your current
> plan thus i increased my limit 4 times.
>
> Reason of extra bil -:
>
> 1) I don’t know why i have been charged till my bill cycle
> date.
>
> 2) Your executive dont know why i have been charged and lake
> of communication of vodafone customer executive.
>
> 3) Wrong information had provided to customer.
>
> Requesting you to that Pl do the needful at earliest.
>
> Regards,
>
> Saurabh Shah
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