Location/place: Shalimar Bagh, Delhi
Name of company/service: LG Electronics
Myself Dhiraj, had purchased a Refrigerator model no: GL-278VA4 on 08th July, 2010 from Big Bazaar, Netaji Subhash Palace, Delhi. We got, Refrigerator was faulty and it can’t able to cool. I had informed Mr. Manish at Big Bazaar and he suggested me to call LG customer care, I have done and registered a complain at 1800-180-9999 on 09th july, 2010.
A technician was sent from the company who visited my place and filled gas. He assured me that my refrigerator will work fine. But this was a fake commitment.
Please note that Refrigerator stop cooling anytime for 2-3 hrs.
I have got fully non-cooling problem on 17th Sep, 2012. I had registered a complain next day. A technician Mr. Saukat (m: 8743007561) was sent from “We Care” who visited and found there was some problem with gas flow. He has charged INR 1350/= for gas filling. A gas filler Mr. Sunil (m: 9540291449) came to my place after 2 days. He finished his job and assured me that my refrigerator will work fine. But with in 2 Days.. my problem still alive.
I had complained again. They visited after 3-4 days and filled gas again. But all this go in vein. I am still suffering with same problem. Mr. Saukat told me that their is some internal manufacturing problem with refrigerator.
I have got a call from Mr. Jitesh (mob: 8743099904), who had told me that he is calling from LG, had informed me that I have a option of replacement this refrigerator but I have to pay 40% of total cost and also that gas filling charges which he had charged was non-refundable.
I had already mailed/called so many times customer care(1800-180-9999), We-Care and Mrs. Pandey. But they have no answer.
Some registered complaint numbers are: RNA120926025741, RNA121003021058, RNA120918090330.
If my refrigerator was faulty with manufacturing defect then why I should pay for it. Also if gas filling was not the solution than why I have to pay for same. They had already charged me but nothing to solve my problem. I have a faulty/stopped refrigerator with a very bad odour in my house.
Please note that, I am a asthmatic patient.
Dhiraj Kumar
Shalimar Bagh, Delhi
Email: [email protected]
Contact No.: 9210021133
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