Unnecessary deduction of balance

Location/place: Cherai, Ernamulam

Name of company/service: BSNL Mobile

My number is 9497686056. Since 2-3 weeks bsnl is deducting 10 rupees as soon as i recharge my number. This has been repeated for three times. Customer care executives are not attending the call and making me wait for more than an hour. Once i talked with customer care and he told some offer pack has been activated. I’m pretty sure that i have not activated any. He told that he has deactivated it and registered a complaint. But 2 days before i recharged for 20 rps and again they deducted 10 rps. Pls take necessary action to refund the amount.


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