Location/place: delhi
Name of company/service: HDFC BANK
Hi
I am Himanshu Chopra r/o0726 Gl-13 Pratap Nagar Delhi-110007.My father is a government employee working in railway has a joint account with my mother with HDFC Bank. It was opened with an agreement that the minimum balance they needs to maintain is Rs 5000/-. But there were some internal changes in the policy of HDFC Bank and we were not informed about the new policy to maintain minimum of Rs 10,000 in the saving account. Due to which they started deducting Rs 280.90 monthly from the account. When my father visited in May 2012 in the bank premises @ SARAI ROHILLA branch he was informed about the new policy and on Jun 01,2012 he deposited Rs 5000/- to maintain minimum amount(Please note May 2012 ending balance was around Rs 5100/-). He was informed as bank did not inform them about new policy so debited money would be reversed in the account. Neither had they reversed the amount instead they continued deducting money from the account. Now Branch Manager is saying he would reverse the amount for last two months only. I raised the complaint with Customer Care and they gave me a complaint #”DELC-0213078125” and told me to contact branch manager. It was not enough by HDFC Bank. Also My father had a Car Loan with HDFC which he closed on 01-02-2013 and check was cleared from his bank account on 02-05-2013. But HDFC again pulled ECS on feb 07-2013 from his account and HDFC does not have any answer why they have pulled up the money. Please help my parents as they are financially tortured and harassed by HDFC BANK. I raised the concer with RBI and RBI told bank to contact me and bank contacted me and ready to reverse only last two months money they deducted but I refused as I want my complete amount to be reversed.
Himanshu Chopra
9910777411
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