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Unfair/Uninformed deduction

Mar 21, 2013

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Location/place: Pune

Name of company/service: Tata Docomo

I had an active internet pack on my account, still the balance from my main account got deducted for data browsing.

Tata Docomo customer care said balance was deducted for accessing chargeable website, but they are not disclosing the website name/URL. Moreover I was browsing only YouTube in that period of time.
There was no confirmation/warning either from YouTube or Docomo before the deduction. How a customer will be aware which link is chargeable!!

Comments

2 responses to “Unfair/Uninformed deduction”

Tata Docomo

March 21, 2013

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link – http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
aniket

May 30, 2013

hi…name aniket……dis is for docomo…u guys need to stop telling us abt we being clicking on chargable links….put on some warning or confirmation before charging us…if tats not a big deal for u…

Unfair/Uninformed deduction

Comments

2 responses to “Unfair/Uninformed deduction”

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