unexpected balance deduction

Sir i want to file a complain againt aircel telecom…yesterday i was using internet on my phone then balance was Rs-4.81 but when i dcpnted the internet connection i got a session cost message in which i got this
Session cost-0.30
Session data-0.30kb
Remaining balance Rs-3.81
I just want to know why they deduct Rs 1 instead of 30 paisa…i want to file a case againt this company…because this is not the first time i got umexpected deduction…many time i faced these problem…but now it’s enough.. i want the compantation for this….pls help me regarding this….pls..contact no.8802002262


Comments

3 responses to “unexpected balance deduction”

  1. Ajay sharma Avatar
    Ajay sharma

    Sir pls help regarding this matter….

  2. Aircel Avatar
    Aircel

    Hi,

    Thank you for reaching us at Social Care.

    We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

    Kindly feel free to write to us at [email protected] for any further assistance on this matter.

    We assure you a quick resolution and the best of services at all times.

    Thanks & Regards

    Customer Service Officer | Social CareTeam

    Email us @[email protected]
     Please consider the environment before printing this email

  3. Aircel Avatar
    Aircel

    Dear Sir/Mam
    As per our system records, your concern has been duly addressed. Hope the resolution offered meets your satisfaction levels too.
    We would like to thank you again for reaching us at Social Care.
    Kindly feel free to write to us at [email protected] for any further assistance on this matter.
    We assure you a quick resolution and the best of services at all times.

    Thanks & Regards

    Customer Service Officer | Social Care Team

    Email us @[email protected]
     Please consider the environment before printing this email

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