Dear Sir On 2 September 2014 I submitted all necessary documents with a sum of Rs. 150 and requested migration from postpaid to prepaid mobile number 96508***00 at Airtel Relational Ship Centre plot 66, Near Mahalaxmi Hotel, NIT, Faridabad 121001. I was told that the migration will happen within 72 hours and my due amount will be adjusted in [security money + Rs. 150]. Nothing since then has happened so far. Today it is 15 October 2014. Every 2 days I am calling Customer Care and I have been told every time to wait for another 4-6 hours for a revert call since the complaint is escalated to the higher authority. My complaint number is 58322111. I swear to god that I have not received any call from Airtel regarding this. Due to this dalay I also have some outstanding due amount now, which is not because of me. Mr. Harish (09910111099) from Airtel Relationship Centre who took Rs. 150 and my documents from me is not picking up my call. I request you to please take action and help me sort out this matter. Yours faithfully Dr. Sukant Garg Garg Nursing Home Gwalior
Undue delay in migration from postpaid to prepaid mobile service
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2 responses to “Undue delay in migration from postpaid to prepaid mobile service”
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Dear Dr. Garg,
This is with reference to your post dated 15 Oct. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [email protected]Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
[email protected]Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 -
Dear Dr. Garg,
This is with reference to your post dated 15 Oct. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [email protected]
Look forward to hearing from you.Regards
Saurav Ahalawat
airtel presence (airtel customer service team)
bharti airtel ltd.
[email protected]Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
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