Hi,
This is regarding the on line transaction made for the consumer ID 152039522 and 152039505 for the month of Dec2013, Jan2014 and Feb2014. We have made the e-payment of the bill for the above mentioned consumer IDs on 8th Dec 2013. We got successful transaction for both the IDs and Invoices with transaction IDs were generated for the same. Today my father (Mr. Kalyan Kumar Chakraborty) went to the local WBSEDCL office to pay the bill for the month of March2014, Apr2014 and May2014 and he found the WBSEDCL official saying that previous bill payment has not been made for both the consumer IDs and my father has to pay previous ones with fine for delay and then the payment for the recent months can be done. We have the system generated invoices of successful transaction for both the IDs and now they are saying payment is due, if not paid causes to disconnection.
We did not get any kind of refund from WBSEDCL to the bank account from where e-payment for the bills was done. Can you please look into this issue and help out us from this harassment. Below are the details of transactions. Also attaching both the payment receipts.
Transaction ID: CTX1312081215239900609
Date: 08.12.2013 17:45:51
Payment Gateway: ICICI
Billing Office: TALPUKUR CUSTOMER CARE CENTER
BP. No: 0001893911
Consumer Id: 152039505
Name: SMT KEYA CHAKRABORTY
Invoice Number: 412001422018
Bill Paid For: DEC2013-FEB2014
Payment Mode : E-Payment
Received: Rs. 3272.00
Transaction ID: CTX1312081205272229343
Date: 08.12.2013 17:35:54
Payment Gateway: ICICI
Billing Office: TALPUKUR CUSTOMER CARE CENTER
BP. No: 0001893958
Consumer Id: 152039522
Name: KALYAN KUMAR CHAKRABORTY
Invoice Number: 412001422021
Bill Paid For: DEC2013-FEB2014
Payment Mode : E-Payment
Received: Rs. 209.00
— Regards,
Kushal Chakraborty.
Contact# +919432855684
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