Location/place: Nadiad – Gujarat
Name of company/service: Tata Docomo
My tata docomo no 8460224901. For this card no. –
On 6 June 2013 I had free GPRS usage in MB was more than 100 MB till mid night and 7 rupees talktime for lifetime.
The same day I made recharge of 330/- in the account in morning and my balance was 337 rupees talktime total after recharge.
Surprising on the last day (next day – 7 June) also I used my free remaining GPRS usage as usaual like last 29 days from my internet pack activated. Though 209/- rupees cut from my balance due to internet “multiple website usage” as per the tata docomo customer care people are saying. Now, the senior officer on 121 service number tells me that as per “unmentioned terms and condition anywhere on the website” – due to low usage remaining in your account this amount cut from your balance. I again replied him that on 6 June 2013 I already have more than 100 MB free gprs usage and even at 11:40pm I had 16MB free usage. I send BAL sms to 121 at 11:40pm and I got this details. So, how could 209/- rupees cut from my account between 8pm and 9pm on 6th June 2013 even though till 11:40pm I had 16MB free gprs usage left in my account.
I made BAL sms to 121 at 11:19pm and got reply from docomo server at 11:20pm and those images are also provided here –
https://www.dropbox.com/sh/bmbystjpt9axbxu/mtOtD2JrSi/Tata%20Docomo%208460224901
Would you please explain these deduction under T&C provided on your website?
So, after meeting officers at Tata Docomo centre in Nadiad and service officers on 121 number there is one answer something like -” multiple website usage” during low REMAINING free gprs usage. No where it is mentioned what does it mean – “Multiple Website Usage”. Which is not mentioned on any tata docomo website or anywhere else in written as terms and conditoins. So, its totally cheating with me or some server problem may be which is not going to be solved.
I already had 16 MB remaining in my mob gprs free balance at 11:20PM and I charged 209/- Rs. during noon or afternoon. How it is possible that even having 16MB free gprs value till mid night of 6 June 2013; I charged 209/- Rs. during the day time usage of internet of 6 June 2013.
Answer for these questions :
1)What is “Multiple Website Usage”.
2)Where it is mentioned on tata docomo website T&C or anywhere on website
3)SMS details from docomo are provided in images link. So, I had 16MB left still I was charged 209/- amazingly unfortunately.
And now please try to contact me on any of these numbers –
0268-2555070
9426757873
8460290059
All three are my numbers. So, you can contact me any time to explain my above argument along with SMS detailed pictures proof.
-Sandip Patel
Nadiad, Gujarat
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