This is regarding Vodafone number +91-7506737507. My bill for this month was whooping INR.2,534 although I’m on Red plan. Well I don’t have any complaint regarding the bill amount but with your terrible money-minded service. I’m a student and I had indefinite expenses this month that included the College tuition fees, Hostel fees, books, etc. All the expenses which could be named for the starting of new semester. This was the genuine reason behind the delay in paying-off my bills, but Vodafone made me realize that by not paying my bill on time, I’ve done the biggest blunder of my life. I got repeated calls for two consecutive days reminding me to pay my bill. I even explained the true reason behind the delay and both the executives and asked for 3-4 days time (I promised that I’ll by the end of the week and only 3-4 days were left for it) said that they’ll update this so that I don’t face disconnection in mean time. Suddenly today in the morning when I was about to ring my friend, I got to know that my out-going facility has been disabled due to non-payment! I mean I’m not a thief or something, neither I was going to run-away without paying the bill. I just wanted 3-4 days because of a genuine problem and wow! The telecom giant couldn’t grant me some time to acquire the money and then pay the bill. Were you guys going to suffer from any loss by providing me the grace period? I guess no.
Before switching to Vodafone I was a loyal customer of Idea and used to pay the bills of almost twice he amount, around 4-5k every single month when I got pissed off from their terrible network and extremely poor reception in doors and made my mind to switch to Vodafone. When I could pay 4-5k bills on time, there was no reason I was not going to pay the bill of 2.5k. I just needed a little bit of time. I had to borrow 2k from a friend on mine to pay the bill after the disconnection. You’ve assigned a personal relationship manager as per my Red plan to help me out but what about the time when I forgot to pay the bill on the bill date? No one was ready to help. Both the executives who ranged me up made a bogus promise from me of updating the reason so that I can get some grace period which they never did. Thanks a ton for your blunt service. I’m really impressed!
Well the purpose of this mail was to make you guys realize about your money-minded policy and not listening/helping the customer in any way. Moreover, by this mail I’m acknowledging and requesting in advance to disconnect my services from this month, on my next bill date that is of 18th. Don’t worry, I’ll pay the upcoming bill of November but I don’t to continue with your service after this bill date. I’m giving you in written that please shut down my services on 18th Dec or I’ll be throwing the SIM card in Chowpatty and you can keep charging me Rs.1599 as per the plan. I won’t be paying a single penny after 18th Dec as I’m not going to use the service. So it’s a written, pre-notice for you to disconnect my service on 18th or else you’ll end up following my asking to pay my bill when I’m not going to use Vodafone anymore.
You guys have really pissed me off and gave the worst experience I ever had with any telecom service. Money is all you want and not customer satisfaction. Cool! Keep going. I’m giving up from Vodafone on 18th Dec.
Thanks once again for screwing me up so bad.
Leave a Reply