Location/place: Navi Mumbai
Name of company/service: Private
Dear DTDC Office,
This is to bring to your notice and kind attention that the theft of items inside the courier packs is every much evident for the following incidents –
Please track and monitor your courier collection point named as ”PANVEL MF-122, SAI Enterprises, Tel No.27468948” who is the culprit of the below reported issues, with whom we have agreed to pick & deliver the courier letters.
1. In the month of Apr’13 and May’13 – My office Positive Packaging Ind. Ltd, CBD Belapur, Navi Mumbai has sent courier containing Sodexho coupons along with other documents too of our employees of Bangalore divisions. In both the months, the courier packets were delivered at the destination (Bangalore) without any tamper along with the documents except the Sodexho coupons were missing. Please make note of this line, the destination is Bangalore.
2. In the month of 05-Jul’13 – from the same office, I have sent a courier Sodexho coupons along with other documents to HYDERABAD (destination). The courier packet was received on 11-07-2013 and my wife has opened the packet in front of me on the skype, upon opening the packet found that other documents were available/ received BUT Sodexho coupons were missing. I reported the incident in my office then I came to know that the same was happened in the month of Apr’13 and May’13.
Read the following statements very carefully, which certifies the evidence logically –
In the month of Apr’13 and May’13 Courier packet containing Sodexho coupons along with other documents were sent to Bangalore, rest of the documents reached but Sodexho coupons were missing. Reported to SAI Enterprises centre.
(DISTINATION – BANGALORE)
”PANVEL MF-122, SAI Enterprises, Tel No.27468948”
(SOURCE – SAI ENTERPRISES, MUMBAI)
(Positive Packaging have given the courier packets containing Sodexho Coupons)
On 05-Jul-2013 I have sent courier packet containing Sodexho coupons along with other documents were sent to HYDERABAD, rest of the documents reached but Sodexho coupons were missing. Reported to SAI Enterprises centre.
(DISTINATION – HYDERABAD)
From the above reported 3 (three) incidents, the source is the same and the destinations are different – rest all of the documents are received at both the destinations BUT Sodexho coupons were missing. Because as per the statement given by the DTDC customer care stating that during collection of the letters from different collection points, at that collection centre itself they are “”Restricted / Banned”, so the possibility of theft or opening of the courier packets is ruled out.
That means at the SOURCE location itself (and known persons), these type of activities are being carried out. This is not only to being to your notice, as well reimburse my lost Sodexho coupons worth of Rs.2000, otherwise I will be compelled to take shelter of legal actions.
Enclosures (attachments) –
1. The Receipt of the booking of the courier
2. Email from Customer Care regarding the reported issue.
Thanks & Regards,
Rajendra Prasad Balla
From: Positive – IT(Rajendra Prasad Balla) [mailto:[email protected]]
Sent: 10 July 2013 10:12
To: ‘[email protected]’; ‘[email protected]’; ‘[email protected]’
Cc: Positive – HR Reception (Jyotsna Tondwalkar)
Subject: FW: pilferage & theft of items inside of courier pack
Importance: High
Dear DTDC Office,
Awaited update on the reported issue as per the trailing mail dtd. 08 July 2013 22:45.
Please find herewith the details of the docket receipt and the details of the theft Sodexho coupons inside the courier pack –
Period for the month of June’13
booklet no.10
first voucher no. starts with – 465576846
last voucher no. ends with – 465578117
Thanks & Regards,
Rajendra Prasad Balla
From: Positive – IT(Rajendra Prasad Balla) [mailto:[email protected]]
Sent: 09 July 2013 12:30
To: ‘[email protected]’; ‘[email protected]’; ‘[email protected]’
Subject: RE: pilferage of items inside of courier pack
Importance: High
Hello DTDC Office,
Please find herewith enclosed receipt copy as mentioned in my email.
I want the issue to be address and refund the loss, other-wise legal action will be proceeded.
Thanks & Regards,
Rajendra Prasad Balla
From: Positive – IT(Rajendra Prasad Balla) [mailto:[email protected]]
Sent: 08 July 2013 22:45
To: ‘[email protected]’
Subject: pilferage of items inside of courier pack
Hello DTDC Office,
This is to bring to your notice that the courier booked with CN No.M90352158 containing 4 sets of printed documents and Sodexho meal coupons of worth Rs.2000/- were sent on 05-07-2013 from Navi Mumbai to Hyderabad, A.P.
The packet received at the destination upon verification, the Sodexho meal coupons of worth Rs.2000/- found to be missing.
I want to know – how and why it was removed and who is going to reimburse the same.
Appreciate to revert with the complaint no and fulfilment of the loss.
I will also forward the scan copy of the booking receipt for your reference.
Thanks & Regards,
Rajendra Prasad Balla
[attachment “image003.png” deleted by CSS.CO/DTDC] [attachment “DTDC-docket-No.M90352158.pdf” deleted by CSS.CO/DTDC]
—– Message from on Tue, 9 Jul 2013 12:10:37 +0530 —–
To:
Subject: M90352158pilferage of items inside of courier pack
Dear Sir,
We are in receipt of your mail and noted the contents.
We wish to communicate to you that the mentioned contents are “Restricted / Banned” to be transited in our network.
However, we will investigate and will revert to you at the earliest, please bear with us till such time.
Assuring our best possible services at all times.
Thanking you,
Yours truly,
for DTDC Courier & Cargo Ltd.,
Prathibha
Executive Customer Support
—– Forwarded by CSS.CO/DTDC on 09/07/2013 11:45 —–
“Positive – IT\(Rajendra Prasad Balla\)”
08/07/2013 22:46
Please respond to
To
cc
Subject pilferage of items inside of courier pack
Hello DTDC Office,
This is to bring to your notice that the courier booked with CN No.M90352158 containing 4 sets of printed documents and Sodexho meal coupons of worth Rs.2000/- were sent on 05-07-2013 from Navi Mumbai to Hyderabad, A.P.
The packet received at the destination upon verification, the Sodexho meal coupons of worth Rs.2000/- found to be missing.
I want to know – how and why it was removed and who is going to reimburse the same.
Appreciate to revert with the complaint no and fulfilment of the loss.
I will also forward the scan copy of the booking receipt for your reference.
Thanks & Regards,
Rajendra Prasad Balla
9870703089
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