Tdr process. refund of railway ticket

I’ve registered cancellation on 8th Dec for TDR due to long delay in train arrival. Though my TDR is still in progress. I marked mail to Tdr [email protected] & [email protected] but no resolution yet…Each time ui receive WIP update!!

It over 90 days now.Kindly, help in my refund money & also if possible assist me on filing case for penalty!

PNR No: 2412084848
Cancellation ID TDR: 100000079640030:


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