Location/place: 61, K G BOSE SARANI, KOL-700085, MOBILE:919874538744
Name of company/service: VOLTAS AC
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1 min ago RABIN DUTTA CHOWDHURY
dear sir, I, Rabin Dutta Chowdhury, a sr. citizen of India, purchased one Voltas Air Conditioner 1 ton platinum (2S-1) split on 22/05/2013 from M/S SHOBHONA,284 CIT ROAD, Kolkata-700054. Last year A.C. served well but this year from 1st May 2013 room was not cooling. I have lodged a complaint to M/S Shobhana on 3rd May 2013 regarding non-functioning of Air-C0nditioner. Accordingly one mechanic, Mr. Amit Das, from VOLTAS INDIA, UPBG/SERVICE, 8 N S ROAD, Kolkata-700001 visited my residence on 6th May 2013 & a report of defects found on Inspection handed over to me. The report is “No Cooling, Gas leakage suction valve point, Installation wrong, need Gas changing immediately.” Mr. Das also told that next day anybody can come from that Office and complete the work. Next day on 7th May 2013 one person phoned me from Mobile No. 919007011310 and told me that they are unable to complete repire work and contact the Dealer M/S Shobhana to complete the repire work. Just then I c ontact the Dealer o ver telephone but sorry to inform you that Dealer refused to complete the repire work and the work to completed by the Company as this is within warrenty period. Now I am helpless where shall I convey my difficulties, who will save me in my old age? Am I done any wrong, purchasing a VOLTAS SPLIT AIR-CONDITIONER? Being helpless I request your goodoffice either save/protect me from unbearable hot or remove the Air-Conditioner from my room at the earliest.
Thanking you,
Yours truely,
Rabin Dutta Chowdhury, E-mail: [email protected]
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