Location/place: Ambatur, Chennai
Name of company/service: concorde motors
I own a 9 month old NANO bought from ‘concorde motors’ in ambattur, chennai.
The car got a minor problem of making noise in the left side while driving following which I left the vehicle in service centre(same ambattur) on June 25 for repair. The car was delivered after repair stating that the noise was due to some wheel hub being loose. The car was delivered on 26th evening at 3.30PM..
While I drove the car to home, some weird noise started to develop in the left side. I was unable to notice it in the traffic but after sumtime it was very high and the car started to drag towards left.
On checking, the front left wheel was turned towards one side. The right and left wheels were not in line. So I called up the service centre and that’s where the problem started.
The person named “namasivayam” gave a tow truck’s number and left the problem unattended thereafter. After much trouble I spoke to the Asst. GM Vijay chandren. They wanted me to tow the truck from the spot to the service centre which costs around 3000. I refused to pay them the money coz the mistake is not on my side and i wanted them to tow it for free of cost. Then he gave me tata motors toll free helpline and those people continued the same story by sending a mechanic at first and then asking me to tow the vehicle. Believe me, one full day got wasted because of these buggers.
One person pointing out the other and then it continues. Karthikeyan, who was the CSM spoke to me at around 7PM and Im still waiting for his response. The guy is shit loads and doesnt take any responsibility. These people just wanted to defend their company and things but do not ever think about the customer at all.
It has been two days since it happened and my vehicle is still stranded in the middle of the road unattended by any of those people. They are playin with my head and making me roam around a lot like an idiot. Is it my problem if the car stops at the middle of the road after a repair because of the same ****in problem?? **** these people.
My car number is TN 18 W 7761. I am Raghu Raman.
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