Location/place: Pune
Name of company/service: Vodafone
Date: April 2nd 2012
I Had Called Vodafone for to complaint against suspicious balance cut of RS
8.00 for my number 9730204792.
The call was transfered to Miss. Chaya (this is the name the executive told – no clue about the
actual name). This was my 3rd call to the customer care service. The previous calls were just
plainlt transfered without any response or answer to my queries.
The executives told me the reason for balance deduction as expiry of Message Pack (SMS-36) on Date
1st April.
When asked the time, none of the executives had the answer of the same. the answer came
was i never activated a sms plan (which they initially quoted that it was deactivated by me using
sms service on 1st April)… this represents dicrepency in their own investigation and answering
techniques.
My open question which remained unanswered if i had no message plan active then how was
i entitled to free messages till 1st April…????
When demanded the explanation for same i was
given an date of 8th february 2013 for expiral of Message Pack – SMS – 66…. This represented
again an unprofessional behaviour since the executives dint bother to listen to the customer
complaint and replied the queries with irrelevant quotes.
During the call i Experienced an Unprofessional behaviour of Customer Executives as they cancelled
the call without reverting the answer with proper explanation.
With the call the query was not answered in addition what i received was mental stress.
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