supplied defective product and not exchanging or refund

I had purchased a mobile back cover for my phone xiaomi mi4i from latestone.com on 12th june 2017, but the product was defective and not fitting so i asked for replacement or refund but there were excuses to waste time (they asked me send a photo of product, 2nd mail was that the image size is too large so reduce the image size and send it, to which I complied but no response) and when i enquired again regarding the same, finally got a mail that after these many days no exchange can be arranged after so many days. i can post the related email conversation regarding the same.
sending their product order. kindly solve my problem.
Dear AbdulAhad KHAN,

Thank you for your purchase! Below is a confirmation of your order.

Order Information
Order Number: LO5329511
Name: AbdulAhad KHAN
Order Date: 12-06-2017
Payment Information
Payment Method: Cash On Delivery
Amount: Rs. 348.00
* Price is for Product,Delivery,Services &Taxes

Shipping Information
Destination: AbdulAhad KHAN
Plot no. A-1, Gut no. 13, Opp. Amber gas godown, nasik road, Padegaon, Aurangabad, maharashtra
Maharashtra
AURANGABAD, MAHARASHTRA 431002
Method: Aramex
Order Items
Quantity Price Total
xiaomi mi 4iback cover mirror case metallic xiaomi mi 4iback cover mirror case metallic 1 Rs. 299.00 Rs. 299.00
Order Summary
Sub Total Rs. 299.00
COD Fee Rs. 49.00
Total Rs. 348.00
* Price is for Product,Delivery,Services &Taxes

Thank you,

The LatestOne Team

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