still no internet connection 1 month completed

Location/place: pune

Name of company/service: tata indicom internet

Hi ,my name is manoj tiwari and right now I am suffering from tata indicom for giving worst,unsatisfactory,stressfull service to customer.
45 days before I applied for broadband, after one week the representative(kishore mob no:9225576804) came to my home and taken the cheque as well of 570 rupees.
Instead of my real name manoj tiwari they have opened the account in the name of sanjay tiwari and installed the modem at my home.
When I said change my account name to manoj tiwari as they said it will take 2 days to modify and meanwhile they can not start internet.

Unreliable still 45 days completed internet is not started yet,we call them daily don’t get response ,they don’t pick up phone.
I am afraid if they will give me the bill of last 45 days.
I don’t know what to do, but hoping that one day our country will be free from these counterfeit services.
my account details are
988248381
0200509907


Comments

2 responses to “still no internet connection 1 month completed”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata Docomo Avatar
    Tata Docomo

    Dear Mr. Tiwari,

    As per our discussion , we would like to inform you that your concern regarding agent has been registered vide docket number 361699507 and expected resolution by 15-MAY-2013 21:00 hrs. Kindly make a note of this docket number for future correspondence.

    For further assistance, write to us at [email protected].

    Thanks and Regards,
    Customer Care
    Tata Docomo.

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