Sevice not satisfactory

&lt;p&gt;&lt;b&gt;Location/place&lt;/b&gt;: Kota&lt;/p&gt;<p><b>Name of company/service</b>: BSNL</p>I have got my cell recharged by bsnl 3g net pack.the speed promised was min. of 1MBPS but it is even less than 20 kbps. My netwaork region is kota rajasthan