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servicing complain

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AdminPost
in ,

Location/place: new delhi

Name of company/service: croma retail

i bought a samsung mobile from croma store saket at 11/8 2011. this mobile set have a manufacturing fault and regarding this i summit this hand set on croma customer care on 26/8/2012. when they back to me its work ok only some days and same problem had come for that i summit this. so again we summit this mobile to croma store on 30/3/2013. after passing more than 1 month they are not responding regarding this nor solving issue. before some days croma store care call me and told your mobile cant be repair as its a manufacturing default so we will give you 9000 rs for this . but i reject this offer and asked them to replace my mobile or give me total amount as its manufacturing default and i am suffering this since i bought this mobile. this mobile is in warranty. please look in this issue and guide me what i have to do as i call many time to croma care but no response

Comments

2 responses to “servicing complain”

  1. Croma Social Care Avatar
    Croma Social Care

    Dear Kamrul Hasan,

    Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

    We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.
    Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

    Sincerely,
    Team Croma

  2. Croma Social Care Avatar
    Croma Social Care

    Dear Kamrul Hasan,

    We are waiting for details so that we can resolve the issue, please send us your details on email Id [email protected] or call us on 18002583636.

    Sincerely,
    Team Croma

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