Services Not Provided as per Agreement

On 24rd of August 14 I was called for a meeting at Amrutha Castel to come and collect some free gift own in a lottery. I and my wife attended that meeting based on curiosity.

Same day during this meeting, we were offered Country Vacation plan, where a manager from that team, Mr. Ahmed, explained about this offer. That offer consist of following point but not limited to
a. 6 nights and 7 days of vacation yearly at any Country Vacation/Country Club resorts and hotel throughout India and world.
b. During stay, a car with driver cum guide
c. Up to 40% discount on Air Fare.
d. Other than me, my wife and 2 kids, if I want to take any other couple, they will provide a separate room with nominal charges or if I am reducing my vacation days no need to pay anything.
e. There won’t be any off season and I would be eligible to book my vacation throughout the year.
f. 4 star or similar hotel

Team also didn’t allow us to take decision later because that offer was valid only during that meeting on the same day.

After taking some time and looking at their lucrative offer, we planned to join that club.
I paid 1.5 lakh in two different modes. 75,000 through HDFC debit card and 75,000 through ICICI Bank Credit card in 12 EMI.

After one week of taking this membership we planned for a vacation as in the last week of September and first week of October school holidays were coming because of Dashehra and Gandhi Jayanti. I approached their reservation team to book me a room in Kerla Munnar for 4 nights and 2 nights in Kerla Kovalam. Then I was clearly told that all rooms are booked in advance and there is no availability. I approached them several times and requested them even for 2 or three days. But I was clearly told that no availability.

After complaining to their Central team and asking to cancel my membership, I got 5-6 different calls, however no one confirmed me any booking during that time, rather they were giving me different options.

Later I went through Internet and realized that this is an issue and even previous members are not able to book any vacation in last 3-4 years during any festive season as they are always told that rooms are not available.

After several call asking to refund my money, Country Vacation team denied any refund.