NO SERVICE AND NO REFUND OF MONEY

I APPLIED FOR A NEW BROADBAND CONNECTION ON 5TH OF JULY 2014 AND PAID 5312/- FOR IT BUT TILL DATE DIDN’T RECEIVE ANY CONNECTION. A MONTH BACK GOT A CALL FROM CUSTOMER CARE THAT MY MONEY WILL BE REFUNDED AS THE MY LOCATION IS NOT IN THEIR FEASIBILITY AREA. I AGREED WITH IT AND SAID I M OKAY WITH MY REFUND. BUT AS I DIDN’T RECEIVE THE PAYMENT AFTER ONE MONTH ALSO I CALLED THE EXECUTIVE TO WHOM I HAVE PAID THE MONEY HE SAID THE MONEY IS WITH HIM AND SHALL RETURN IT AFTER HE COMES BACK FROM VILLAGE I EVEN AGREED FOR THAT. N NOW THE EXECUTIVE IS TELLING THAT HE HAS SPENT THE MONEY N CAN’T GIVE IT N SHOULD WAIT FOR A MONTH SO THAT HE GETS HIS SALARY N PAYS ME BACK.
EXECUTIVE IS B.KRISHNA..(VANASTHALIPURAM AREA).