service center carelessness

Location/place: lucknow

Name of company/service: karboon-a jaina venture

sir/mam
i have purchased karboon a15 mobile phone from ganpati mobile(shriram tower hazratganj lucknow)and only after use of 12 days i got problem with its on/off switch then i go to service centre (babua phone centre shri ram tower hazratganj lucknow 05224106130) at 6 march and told them to replace my mobile but the refused to do so and told that i have to deposit my mobile for 15 days after that they will return my phone but stil its now about 40 days but they did not returned my mobile plzzz do something for such a carelessness of service centre


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