sending a product of cheaper quality

Location/place: delhi

Name of company/service: shopping indiatimes.com

Sir
I ordered a mobile phone (Sansui s23)with a free offer of wrist watch(worth 2499) in shopping indiatimes.but the wrist watch doesn’t seem to be of that cost.it appears to be even cheaper than rs 50.it was already not working.now they’re not returning the product..they say there is no provision….
Plz help


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