Location/place: India
Name of company/service: Samsung Tab2
I purchased Samsung Tab2 (Serial number RF1C9AT7CHT) model code GT-P3100 from authorized Samsung dealer in Great India Place, Noida on 21/10/2012. Soon after it started developing problems with battery. I logged an online complaint on Samsung website and was given a reference number but shockingly it was a complete waste as they don’t even look into online complaints!! (Samsung customer service executive told me this on chat). So much for a company which claims to be a global mobile products leader. This experience gave me firsthand experience as what kind of nightmare I have got into by buying a Samsung product. Samsung executive on chat gave me phone numbers of Noida service centers to talk to. I tried calling both the service centers several times to schedule my visit but the service centers never pick up the phone (it keeps ringing incessantly)!!! This was a rude shock as in the modern times this is the last you expect in the name of customer service. Then I decided to pay a visit to the service center as there was no way to talk to service center guys. I went to their service center in Noida called Technocare (Shop No. 2, first floor, Roopchand Market, Sector- 27 Atta Noida) on June 29, 2013. The staff their flatly denied accepting Tab2 related service/repair service request. When I insisted that Samsung Customer service executive on chat has asked to get Tab2 checked for the problem – the Technocare staff got rude misbehaved with me and said they will do nothing. When I asked to make a request to service center manager in this regard, they said manager cannot meet me. I am not sure what to do with this faulty Samsung Tab2 product. Does Samsung even care to compensate its customers for faulty products and pathetic after sales service? Can it take action against its erring service center called Technocare in Noida which is taking the customers for a ride?
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