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“Samsung selling Defective Products with No Customer Support”

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Location/place: Noida

Name of company/service: Samsung

Hello All,
My name is Rahul from Noida City, I would like to share my Worst Experience with SAMSUNG MOBILES, I bought a Samsung Galaxy S- DUOS 7562, Serial/IMEI No. 354905058176803 on 24th April 2013, first of all i was unable to charge that device than i went to Samsung Authorized Care Centre for replacement of that product, 1st time they told me that was just a minor Charging Connector Problem and kept my phone for almost ONE Week for that, and gave me the reason that they are running out of accessories ( I Went to the Main Service Centre Of SAMSUNG MOBILES located @ Sector-18 in the City & they were running out of Minor Accessories also the Samsung Factory is located in the same nearby area ). After a week when i received my Phone back, it started showing the same problem of charging, in addition to that i was unable to connect internet, was unable to receive incoming calls, and was completely unable to listen Music, then i went to Same Samsung Care Centre for the above mentioned problems that i was facing with that Defective Device, 2nd time also they kept my phone for again ONE WEEK, by telling me that there is a problem with Charging Connector, Headset jack, and some software updation and on top of that they told me that they are still running out of Accessories and i have to wait again One Week for that Phone, Then after a Week when i received that phone, NONE of the above mentioned problem got resolved but in addition to that there is new Problem with Motherboard of that device. Now again that Defective Device is at the Same Samsung Care Centre for ONE WEEK as they always running out of Accessories. Instead of taking back that DEFECTIVE DEVICE they wasted almost my Month and still Wasting my time, money & energy.
As the Product is under warranty and i want Samsung to take Responsibility of that DEFECTIVE PRODUCT and Replace that Defective Product or either Refund my Money Back, I tried everything in my hand but No Support From Samsung Customer Care team.
Please take action against Samsung Mobiles for Selling Defective Products in the Market and Samsung Customer Care for totally Unacceptable, Unethical & illiterate behavior towards customers.
Hoping for the best & earliest solution to my situation and to hear from you soon. In case you need any more details please do not hesitate to contact me.

With Thanks & Regards,
Rahul Gupta
+91 94 128 35 669
[email protected]

Comments

3 responses to ““Samsung selling Defective Products with No Customer Support””

  1. Swati Avatar
    Swati

    This is the case with Samsung.. They have horrible customer service and even worse service center.. They are no brains people with 0 customer satisfaction.. they just know how to make money and loot customers

  2. Jaswant Avatar
    Jaswant

    I have purchased a Samsung -Note (serial no.RF1C834ZMSY) (352935059459744) handset in 13 -Sep-12 but after time it got some problem related to their Heating during during uses of Net, Video, Camera or any application at long time , hanging , charging issue of battery and for resolving the same issue I visited approx. more than 7 times at service center time always they correct and create a new problem in the handset and assure me that problem is being resolved by us but after some days same problem I faced and every time,

    I also spoken with your CEO team. M/s. Dipti , MInaxi, Nikhil, Shardha, rahul & Mr. Kaushal , Mr.Harpal (8451523929) & Mr. Ashok 9971119937.they are given me assurance problems will resolve but still I am facing same problems

    Find the below date & bill no which given to Service Center till dated they are not able resolve the problems.

    Sr Bill no. Date

    3 4148640657 20-Mar-13

    5 1273 29-Mar-13

    6 1066 8-Apr-13

    2 4150406543 22-Apr-13

    1 4151020111 2-May-13

    4 4153885470 18-Jun-13

    Samsung customer care and service centre assure me that the problem will not come in future and now they just make me fool..
    problmes are still with samsung team.

  3. Rahul Gupta Avatar
    Rahul Gupta

    Dear Sir/ Madam,
    I would like to know if there any action taken against Samsung Mobiles for the above mentioned complaint, because i didn’t got any reply against my complaint from anyone, and my problem is increasing day by day.
    its a humble request, Please look into my situation and take necessary actions for the same.
    Thanks!

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