Returned and refund

Address ab-890, near vinyak mandir, sarojini nagar, new delhi-110023, from this address I online perchaged, protein powder 200 gm, from e-bay.in, DT 17-7-2015, protein powder I recivedd, but not same as described as his/her add I did garanty claim on-ebay granty claim date opened 24-07-2015 and also send photo of this protein powder, they till now date27-07-2015 they did not solved my case, so I request you solved my case as soon as possible