“Return policy” does not exists

Snapdeal offers a deal under name of “Trust Pay” in which the goods can be returned in 7 days if found unsatisfactory.

I have purchased a refrigerator under this scheme.
Order ID: 3868460402
Order Placed on : 2014-12-08
Payment made via credit card.

After receiving the fridge on 13-Dec-2014, i was not satisfied with the size of the fridge and hence requested for the return order. Return request no- 13218875.

I was not approached by Snapdeal in the next 7 days. On the 6th day, i raised a reminder since the return policy calls for 7 days return.

On 8th day i got a email reply from the Snapdeal saying that my product does not fall in return policy although the same is mentioned even on the order email.

I have not used the good even today (not even plugged-in to power)