Location/place: delhi
Name of company/service: kent ro
Sir,
I am Using Dell VOSTRO 2520 Laptop with Service tag:5Z4VLVI . I had a complaint ON MONTH OF JUN 2013 about Power problem of my Laptop.And after call to c. care they resolve my problem through on line after that again it is the same problem which i face on month of July 2013 on date 18 July 13 again i call to c. care and they suggest me to go to service centre and i went to service centre on 19 July-13 in gurgaon sectore -14 .
they told me the problem that your LCD AND MBD has to be changed and done the same and fix the problem. they give me my laptop on date 20 July-13. and that time i think that my problem is permentaly fix. but it does not happen i face the same problem again on 3 Aug 2013 again i call the c.care on 5 Aug-13 and the engineer came to my address and check the system and said that MBD should be change and he fix the problem.
Now i want to know from you that as a customer can i change my MBD again and again in 10 to 15 days.
Now my System have 6 more months Warranty Left. I have one humble request about my laptop I want to replace my Entire Laptop because my laptop have 6 months warranty left.if you again changed some parts may be it work for 10 to 15 days but after 6 months it may be again came same problem.that time out of warranty so you people charging me.so i need t replace my entire laptop.you should take immediate action about this complaint.
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