NO RESPOND FORM IDEA CARE

Dear sir ,

i would like to inform that i all ready complain with you as below details of signal relented & frequencies related but idea care no solved my problem to signal relented & no frequencies relented.
& i am continue gprs plan of 199 in my number.
customer car persons said to me that 2gb continue in 60kbps & after 2gb plan speed was 10kbps & 2000mb was 2gb but used only 1528.22 sumthing usd in my surfing speed was slow in 10kbps speed.

i talk to customer care persons that after 1528.22mb use my plan speed was slow in only 10 kbps this is the fraud with my in plan of 2 gb data speed.

so request to please look in to matters & give me a justice.

IDEA INTERNET PACKER OF RS. 199 UNLIMITED CONTINUE ON 8153892608. AFTER 2 DAYS NOT WORKING PLAN PROPERLY DOWNLOAD SPEED WAS TOTALLY BREAK UP.

MY IDEA SIM MO. WAS 8153892608.
I WAS CONTINUED PLAN OF RS. 199 UNLIMITED ON THIS NO.8153892608.
2 DAYS WORKING SUM SUM BUT AFTER 2 DAYS SIGNAL FREQUENCIES WAS VERY SLOW & DOWNLOAD SPEED WAS VERY VERY SLOW.
IF I CONNECT INTERNET DATA SIGNAL WAS GONE & ALSO BALANCE CHECKING WAS NO REFLEX ON THIS MO. 8153892608.
THEN I CALL CUSTOMER CAR ON 198 WITH BIPINBHAI BUT HE WAS NOT TAKE MY CALL WHEN IN SPEAK TO CUSTOMER PERSONS.
THEN I CALL TO CUSTOMER CAR BY OTHER SIM NO. CUSTOMER CAR PERSONS PUT UP MY CALL IN ONE TIME, WHAT IS THIS? I AM TELL HEM ALL PROBLEM OF MY PLAN. HE SAID TO ME THAT SYSTEM WAS VERY SLOW SO AFTER 2 HOURS CALL AGAIN TO ME. ANY TIME I AM CALLING AT CUSTOMER CAR WITCH I FACE A PROBLEM HE SAID TO ME ALL TIME THAT SYSTEM WAS SLOW & ASKED TO HEM FOR OFFER & OTHER TALK TIME PLAN HE SAID ALL PLAN, THIS TIME SYSTEM WAS NOT SLOW! WHAT IS THIS? THIS IS COMPLETE FRAUD WITH CUSTOMER.


Comments

2 responses to “NO RESPOND FORM IDEA CARE”

  1. Idea Cellular Avatar
    Idea Cellular

    Dear Customer,

    We wish to affirm that your concern has been acknowledged and complaint for GPRS has been initiated with us under reference number 1-43822899066 and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

    Thanks & Regards,
    Customer Care, Idea Cellular

  2. Idea Cellular Avatar
    Idea Cellular

    Dear Customer,

    We wish to inform you that your complaint for GPRS has been resolved to your satisfaction. For further assistance, kindly contact our Idea customer care helpline.

    Thanks & Regards,
    Customer Care, Idea Cellular

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