Location/place: hyderabad
Name of company/service: tata docomo
Hi Team,
I requested to deactivation my connection on may 17th and same day i paid the amount but tata docomo people not deacytivated my connection and still they sending the bills without using the connection,i mailed many times but they are not resopnding my email but calling to my mobile no and harsing ,please find the below mails for your reference and fix porblem.
Hi Team,
Still i didn’t get any response,this is best eaxmple how you people working on my issue?
This is my last mail from my end,next time onwards i willn’t ask any updates?
Regards,
Ranjithkumar chikoti
On Tue, Jul 31, 2012 at 3:45 PM, wrote:
Dear Team,
Kindly do the needful.
Regards,
Lokesh Kukreja
Customer Care – Tata Tele Enterprise Business
Tata Teleservices today stands certified as ISO 27001:2005 which means our services are best in class at par with international benchmarks.
—–Original Message—–
From: [email protected]
Sent:2012-07-31 15:00:18.0
To : [email protected]
Subject:Re: E-Bill for your TATA DOCOMO connection no. 9246785105 for the month of Jun 12~~M9411727
[Note: Please don’t change the subject for internal tracking purpose and immediate action.
_____________________________
Hi,
Still i didn’t get any reply from your end,please update and fix the issue ASAP or this is last mail form my end.If i didn’t get any reply,i will forward all mails to consumer court.i have all proofs when i raised request for deactivation.still you people generating the bills without using the connection,please check the logs and get back to me if any assistance.
Regards,
Ranjithkumar chikoti
On Mon, Jun 18, 2012 at 10:50 PM, ranjith chikoti wrote:
Hi Team,
I requested to deactivate the connection on may 16th of this year ,find the trails mail below fyi,but you people each and every month sending the bill to me without using the coonection but putting connection into the safe custody mode and each and every month i am sending a mail to 1515 do you think i don’t have any work?i think this my monthly activity try to understand my problem and fix the issue,
———- Forwarded message ———-
From:
Date: Tue, May 22, 2012 at 4:38 PM
Subject: RESPONSE FROM TATA DOCOMO
To: [email protected]
Hi!
Thank You for surfing with Photon!
This is with reference to the concern expressed by you on Complaint on Churn for your Photon number 9246785105 on 17-05-2012.
We hope you are satisfied with our solution. If not, please get in touch with us on our 24/7 toll-free helpline number 1800-266-121 and we will be glad to assist you.
You can now register on My Account by clicking www.tatadocomo.com and check your Account history, View Bills Online, Pay Online, Share Feedbacks, Register Complaints & more.
After all, life is beautiful and one should have time to enjoy it. So make the most of your time with Tata Docomo Photon.
Happy Surfing
Care Team
*******This is an automated message. Please do not reply*******
DISCLAIMER:
THE INFORMATION CONTAINED IN THIS MESSAGE (INCLUDING ANY ATTACHMENTS) IS
CONFIDENTIAL AND MAY BE PRIVILEGED. IF YOU HAVE RECEIVED IT BY MISTAKE
PLEASE NOTIFY THE SENDER BY RETURN E-MAIL AND PERMANENTLY DELETE THIS
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CONTAINED IN THIS COMMUNICATION NOR FOR ANY DELAY IN ITS RECEIPT OR
DAMAGE TO YOUR SYSTEM. TATA TELESERVICES LTD. (OR ITS GROUP COMPANIES)
DOES NOT GUARANTEE THAT THE INTEGRITY OF THIS COMMUNICATION HAS BEEN
MAINTAINED NOR THAT THIS COMMUNICATION IS FREE OF VIRUSES, INTERCEPTIONS
OR INTERFERENCE.
—
Regards,
Ranjithkumar Chikoti.
———- Forwarded message ———-
From: [email protected]
Date: Sun, Jun 17, 2012 at 10:30 PM
Subject: E-Bill for your TATA DOCOMO connection no. 9246785105 for the month of Jun 12
To: [email protected]
Â
Hi,
Greetings from TATA DOCOMO!
Â
Please find attached herewith your EBILL statement for the month of JUN 12. The bill due amount is Rs. 430.00 and the due date for the same is 03/07/12.
Â
We constantly strive to ensure that each of your interaction with TATA DOCOMO is simple and enjoyable. We have introduced a host of conveniences to ensure the same.
Â
Bill services:
Â
1. You can register for My Account! to view your bill statement current and previous months.
2.Opt for EBILL only and get itemized bill worth Rs 25 absolutely FREE. You can opt for EBILL through My account or by sending an sms “Ebill ” to 121 from your TATA DOCOMO mobile phone
Â
Payment Services:
Â
1.You can make an Instant Online Bill payment from the comfort of your home or office, by using your credit card or bank account just Click Here and make the payment without having to register.
2.You can log into My Account!and make your payments online
3.Pay your bill through your TATA DOCOMO phone. Just explore ‘Tata Zone’ and use the Postpaid Bill Payment link under the Utility section to make your payment
4.To explore the wide range of convenient payment options available in your city, please Click Here.
Â
We assure you the best service at all times and look forward to a warm and long-standing association with you.Â
For any assistance please feel free to call us at 121 or 1860-266-5555, our 24×7 Customer Care toll-free number from any TATA DOCOMO phone. We are also accessible from any non TATA DOCOMO phones on 1860-266-5555. You may also write to us at [email protected]Â
Our TATA DOCOMO Photon customers can call us at 1800-266-121 from any phone. We shall be glad to be of assistance.
This is an automated message. Please do not reply.
Thanks & Regards
Team TATA DOCOMO
Â
—
Regards,
Ranjithkumar Chikoti.
—
Regards,
Ranjithkumar Chikoti.
note:”Tata Teleservices today stands certified as ISO 27001:2005 which means our services are best in class at par with international benchmarks.”
—
Regards,
Ranjithkumar Chikoti.
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